Business Operations Manager Training

The Business Operations Manager Training course is designed for professionals who want to manage day-to-day business operations effectively while driving performance, efficiency, and team success.

This comprehensive course covers business process management, leadership development, communication and negotiation, and risk management—equipping you with the practical tools required to coordinate people, processes, and resources across an organisation.

Ideal for aspiring or current operations managers, this training strengthens both strategic thinking and hands-on management capability.

Who Should Take This Course

• Business operations managers and supervisors

• Office and administrative managers

• Team leaders and department heads

• Entrepreneurs managing daily operations

• Professionals preparing for management roles

Learning Outcomes

• Understand core principles of business operations management

• Improve management and leadership performance

• Apply business process management techniques

• Communicate professionally through writing, phone, and meetings

• Manage talent, motivation, and workplace conflict

• Apply negotiation and risk management strategies

Course Curriculum

1. Introduction to Office Administration

2. Business Process Management

3. Improving Management & Leadership Performance

4. Business Etiquette

5. Business Writing Skills

6. Business Telephone Skills

7. Organisational Skills

8. Communication Skills

9. Negotiation Techniques

10. Talent Management

11. Motivating Employees

12. Managing Conflict

13. Risk Management